Minimum of one hour after which billing will be in 15-minute increments

• Most issues can be resolved within one hour (per computer)
• Never a Trip Charge
• Your Choice of:
  • Onsite Service
  • Remote Service
  • In-House  Service – Only Available with our Free Pick-up & Delivery

Highly Recommended Service – Should be completed every 6-months to a year for optimal performance 

Includes the following:(Detailed emailed PDF report)

• Visual Inspection of all System Components
• HDD Defragmented
• Removing Dust from the System
• Review System Log for Errors
• Review Start-up Files & Tasks 
• Review Installed Applications
• System Diagnostics & Power Supply Tested 
• Detailed emailed report includes: All findings and suggestions
• Note: Customer Approval is required for the following at NO-ADDITIONAL COST: 
  • Uninstall unused or unacceptable applications
  • Cleanup of the system Start-Up files & Task

An optimal way of ensuring the integrity of your system 

  Includes the following: (Detailed emailed PDF report)

• 12 Months of Remote System Check – that’s less than $15 per month
• Review Windows System Logs for Errors
• Review System Resources for Strange Activity, Wasted Resources & etc.
• Review Update Logs for Errors
• Review Antivirus & Spyware Updates
• Review Antivirus & Spyware Logs 
• Review Drive Space and Temp Folders for Free Space and Wasted Space
• Monthly Detailed emailed report includes: All findings and suggestions
• Repairs, Updates or Re-Installs are not included

 Includes the following:

• Remove of Viruses, Spyware & Malware
• Removal of fake or rouge applications – such as: Antivirus2012
• Remove unnecessary programs from System Start-Up
• Remove Dust from the system
• Remove Temporary Files – Viruses can hide for later attack
• Optional – Install FREE version of  AVG & Malwarebytes with updates 
• Install critical operating system updates
• Virus Removal has a restricted warranty:
  • For this reason we ask our customers to verify the system immediately
  • Reason – sometimes someone gets on the computer and re-infects the computer unintentionally  

Whether a virus or simply – just because !

Includes the following:

• *Customers Supplied Factory Restore Disk’s or Original Operating System Disk ‘s
• FREE pick-up and delivery
• Format with a fresh installation of *Windows or *OSX  – with system drivers
• Update *Windows or *OSX with the latest service pack
• Install FREE version of  AVG & Malwarebytes with updates – iTunes, Adobe Reader, Google Chrome
• Install Printer drivers and verify connectivity
• Verify Internet connectivity
• Optional installation of *Microsoft Office or OpenOffice  

Whether because of a virus – bad hard drive or system corruption 

Includes the following:

• *Customers Supplied Factory Restore Disk’s or Original Operating System Disk ‘s
• FREE pick-up and delivery
• Recover all data including pictures, music, documents, local email, local address list, favorites, and other data that you require
• Scan for Virus’s & Spyware on the recovered data
• Format with a fresh installation of *Windows or *OSX  – with system drivers
• Update *Windows or *OSX with the latest service pack
• Install FREE version of  AVG & Malwarebytes with updates – iTunes, Adobe Reader, Google Chrome
• Install Printer drivers and verify connectivity
• Verify Internet connectivity
• Optional installation of *Microsoft Office or OpenOffice
• Activate installed software
• Migrate data back into your New Windows Installation or OSX Profile(s)

disclaimer: Customer hereby understands, acknowledges and agrees that in any repair(s), a potential for data loss exists.  It shall be Customer’s sole responsibility to perform any required, necessary or desired data backup prior to providing Tuilla Valley Information & Technology Services with the item(s) to be repaired.  Tuilla Valley Information & Technology Services shall not be liable for any such data loss, or any loss to Customer as a result of such data loss. Customer shall also be solely responsible for any data re-installation. Customer acknowledges, understands and agrees that a risk of accidental system or data damage exists with respect to the requested repair.  In the event of accidental damage to such system or data in the course of repairs, customer shall hold Tuilla Valley Information & Technology Services harmless from any such damage.